Payment step freezing chekout screen

Incident Report for Betalabs platform

Resolved

All set... checkout is fully back!
Now our team is working in a new automated test to avoid new situations like that.

Posted Aug 08, 2018 - 16:04 GMT-03:00

Monitoring

The correction seems to work properly. We´re monitoring the transactions for the next ten minutes to classify the issue solved.

Posted Aug 08, 2018 - 15:55 GMT-03:00

Identified

We identified the problem and are currently working to fix it.

Posted Aug 08, 2018 - 15:52 GMT-03:00

Investigating

We´are investigating complaints about the payment step freezing checkout screen for some stores.

Posted Aug 08, 2018 - 15:48 GMT-03:00

This incident affected: E-commerce platform.